Track how satisfied your customers are, uncover what drives happiness, and take targeted actions to improve experiences and boost loyalty.
End-to-End Solutions for Measuring and Enhancing Customer Satisfaction
Gather satisfaction data from email, surveys, SMS, live chat, and in-app prompts to capture customer sentiment at every interaction.
Analyze feedback to understand customer emotions, satisfaction trends, and key drivers of happiness and dissatisfaction.
Respond quickly to dissatisfied customers to reduce churn and enhance overall satisfaction.
Track and address customer concerns with a system designed to follow up and resolve issues effectively.
Compare your CSAT scores with competitors to see where your customer experience stands in the industry.
Ensure customer feedback data is handled securely and complies with GDPR and other regulatory requirements.
Customer Satisfaction Score (CSAT) is a metric that measures how satisfied customers are with your products, services, or experiences.
Our CSAT Tracker gathers customer feedback through surveys, analyzes satisfaction levels, and provides actionable insights to help you improve experiences.
You can use: • Post-purchase surveys • Customer service follow-ups • Product feedback surveys • Website or app experience surveys
Tracking CSAT helps you: • Identify areas for improvement • Increase customer retention • Build long-term loyalty • Optimize customer touchpoints
CSAT is typically calculated by asking customers to rate their satisfaction on a scale (e.g., 1 to 5), and the percentage of satisfied customers (4s and 5s) is used as your CSAT score.
Yes, you can analyze CSAT by different variables such as demographics, customer segments, product lines, or interaction channels.
Customer support teams, product managers, marketing professionals, and business leaders who want to improve customer satisfaction and retention.
See how we help your team solve today’s biggest challenges.