Evaluate how effectively your customers can achieve their goals when interacting with your brand, and uncover opportunities to streamline their experience.
End-to-End Solutions for Measuring and Optimizing CES
Track the time and effort it takes for customers to complete their tasks, giving you immediate insights into their experience.
Locate the specific steps in your customer journey that cause delays or confusion, and take actionable steps to address them.
Evaluate efficiency scores across web, mobile, and physical touchpoints to ensure a seamless experience on all platforms.
Implement targeted interventions to reduce customer effort and drive higher satisfaction and loyalty.
Leverage AI-driven recommendations to streamline processes and enhance the customer journey.
See how your Customer Efficiency Score compares to industry benchmarks and gain a competitive edge.
The Customer Efficiency Score (CES) measures how easily and quickly customers can achieve their goals during interactions with your brand.
CES helps you identify friction points and optimize customer journeys, leading to higher satisfaction, loyalty, and retention.
It collects data from customer surveys, interaction timestamps, task completion rates, and customer service feedback.
By reducing customer effort, you can improve user satisfaction, reduce churn, and boost customer lifetime value.
Yes, the tracker evaluates efficiency scores across web, mobile, and in-store customer interactions.
Absolutely! Compare your CES against industry averages and competitors to identify performance gaps.
Customer experience teams, product managers, and decision-makers looking to streamline customer journeys and reduce effort.
See how we help your team solve today’s biggest challenges.